i have suddenly lost faith in singapore's call centres

to think i used to be part of it. i should technically more sympathetic. but this trip to brunei, has me calling up these hotlines. hoping for some assistance. and both times, being horribly dissappointed.

fuck. i'm a first time traveller of sorts. i don't travel much. when i do, i hardly have to lift a finger. call me pampered, call me ignorant. can i fucking help it?! where are the service personnel when you need them?

first time. the SIA hotline. its just a fucking maze la. i got lost as to which number to dial. there are just so many. so evidently i called the wrong one. but the bitch on the other line was of NO help. thanx ah. fucking a-hole

second time. barely five minutes ago. i called up the insurance hotline thingy. this time i got the fucking right number. but wait! what's that i hear? is the bitch chewing on something? i had the distinct impression i was talking to a cow. everyword was punctured with a chewing sound.

and she was of no fucking help. you know how she helped me? "follow the instructions on the website". KNN! YOU THINK I DON'T KNOW HOW TO FUCKING READ ISIT!? its not even on the fucking website! if i fucking knew what the fuck everything is trying to say. you think i will anyhow call you isit!? you think i want to fucking talk to a cow!?

fuck. FUCK. FUCK

fucking pek chek over this already. suddenly feeling so fucking overwhelmed. i hate this. suddenly so many things are piling up. exams. rushing for stuffs. knn. i can't fucking take this anymore.

I AM FUCKING PISSED! i do not wish to be contacted. not at all. seriously. unless i have already made arrangements with you. do not contact me. if i want to contat you. i will fucking call you.

okay. no. i'm just fucking pissed. seriously. i need to get away.
fucking get away. i need the fucking beach. i am gonna blow if i don't manage to get a tan. i swear. i fucking fucking swear.

i do agree that service staff are generally okay. its just that, singaporeans in general, complain too much. but would not give praise when its due. that's sad. but today's experience was just a fucking letdown. you WOULD fucking expect more from the ntuc people right?
at least have proper training for fucksake.

do NOT eat when you are answering a phone! so what if you are stuck at work at 9pm. you are probably PAID to do so anyway. slack when there's no one calling la! when there is, fucking hell make an attempt to assist the person on the line. stop being sucha cow!

"UGH. forget it!"
"uhuh-oh! if you have anymore enquiries, please call our hotline again"

KNN. i just did lor. call for fuck. not like you helped at all. i though you asked me to check your website and follow the instructions?

you are only panicking cuz (a)i sound pissed (b)your supervisor suddenly appeared behind you

aiya. fuck la fuck la